This incident has now been resolved. All settlements have been received; we thank you for your patience and understanding as we awaited updates.
Posted Feb 02, 2026 - 05:24 UTC
Update
UPDATE 29/01/2026: Further to the previously provided information, the RBA have notified the industry that there may be the possibility of Late Rejections as a result of the incident on the 27 January 2026. We will continue to provide updates as they come to hand.
Posted Jan 29, 2026 - 05:02 UTC
Monitoring
Worldpay for Platforms uses Direct Entry payments to provide settlement funds to you.
We wish to advise that on the 27 January 2026, the Reserve Bank of Australia (RBA) experienced an incident affecting file transfers between the Reserve Bank Information and Transfer System (RITS) and the wider industry. This disruption has resulted in delayed settlement for a subset of Direct Entry payments, which may cause affected merchants in receiving direct credit and/or direct debit payments.
A full reconciliation of all incoming and outgoing payments is currently being undertaken at an industry level. Funds cannot be released until this process is completed, and at this stage, no confirmed timing has been provided.
Please note that all Worldpay for Platforms systems operated normally on 27 January. The delay is occurring with our other banking partners. Our banking partner has confirmed that Direct Entry payments dated 28 January are not impacted.
We understand how important timely access to settlement funds is for your business. We are actively monitoring the situation and will provide further updates as soon as new information becomes available.